Skip to main content
All CollectionsOther questions
What should I do if I have any complaints?
What should I do if I have any complaints?
Safello avatar
Written by Safello
Updated over a week ago

Your first point of contact for questions or complaints regarding the services is Safello’s customer support, we offer dedicated customer support in Swedish and English, all days between 09:00 and 18:00 GMT+1.

If you have a question about your account or a transaction, we recommend you log in via the button below for the fastest support.

If you don't have an account with us or prefer to send an email, please contact us at

We believe that disagreements shall be solved by dialogue and customers are therefore encouraged to contact Safello before initiating legal proceedings and we will do our best to solve the matter.

If you use our Services in your capacity as a consumer you can contact the National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden). You can read more about Swedish consumer protection at

Did this answer your question?