# Kundtjänst

> Råd och svar från Safello-teamet

## English

### Registration and getting started

- [How do I get started with Safello?](http://help.safello.com/en/articles/205452-how-do-i-get-started-with-safello.md)

### Frequently asked questions

- [What are Safello's fees?](http://help.safello.com/en/articles/166728-what-are-safello-s-fees.md)
- [Coins and supported functionalities](http://help.safello.com/en/articles/166743-coins-and-supported-functionalities.md)
- [How do I make a withdrawal from my Safello wallet?](http://help.safello.com/en/articles/166765-how-do-i-make-a-withdrawal-from-my-safello-wallet.md)
- [I have completed a sell order, when will the amount be in my bank account?](http://help.safello.com/en/articles/167741-i-have-completed-a-sell-order-when-will-the-amount-be-in-my-bank-account.md)
- [How long does it take to process my transaction?](http://help.safello.com/en/articles/166768-how-long-does-it-take-to-process-my-transaction.md)
- [What should I do if I have questions?](http://help.safello.com/en/articles/166761-what-should-i-do-if-i-have-questions.md)
- [Safe Mode](http://help.safello.com/en/articles/166766-safe-mode.md)
- [Why is my order/transaction in manual review?](http://help.safello.com/en/articles/166770-why-is-my-order-transaction-in-manual-review.md)
- [Is there a limit on how much I can withdraw from my Safello wallet?](http://help.safello.com/en/articles/166773-is-there-a-limit-on-how-much-i-can-withdraw-from-my-safello-wallet.md)
- [My bank doesn't allow crypto purchases?](http://help.safello.com/en/articles/166781-my-bank-doesn-t-allow-crypto-purchases.md)
- [Why is my account frozen?](http://help.safello.com/en/articles/166760-why-is-my-account-frozen.md)

### Safello Wallet 

- [Why is my order/transaction in manual review?](http://help.safello.com/en/articles/166805-why-is-my-order-transaction-in-manual-review.md)
- [Manual review - Refund](http://help.safello.com/en/articles/166807-manual-review-refund.md)
- [Can I cancel my buy or sell order?](http://help.safello.com/en/articles/166808-can-i-cancel-my-buy-or-sell-order.md)
- [How are my cryptocurrencies stored with Safello?](http://help.safello.com/en/articles/166809-how-are-my-cryptocurrencies-stored-with-safello.md)
- [How can I download my receipt?](http://help.safello.com/en/articles/166812-how-can-i-download-my-receipt.md)
- [Which exchange rate will I get?](http://help.safello.com/en/articles/166813-which-exchange-rate-will-i-get.md)

### Other questions

- [Which cryptocurrencies are supported in relation to the services?](http://help.safello.com/en/articles/166864-which-cryptocurrencies-are-supported-in-relation-to-the-services.md)
- [Who may use the services?](http://help.safello.com/en/articles/166866-who-may-use-the-services.md)
- [Does Safello own any other web pages or platforms?](http://help.safello.com/en/articles/166867-does-safello-own-any-other-web-pages-or-platforms.md)
- [I don't remember which wallet I have been using - What can I do now?](http://help.safello.com/en/articles/166868-i-don-t-remember-which-wallet-i-have-been-using-what-can-i-do-now.md)
- [Can I change my email address?](http://help.safello.com/en/articles/166869-can-i-change-my-email-address.md)
- [What are the risks with cryptocurrencies?](http://help.safello.com/en/articles/166870-what-are-the-risks-with-cryptocurrencies.md)
- [What can I do to use the services safely?](http://help.safello.com/en/articles/166871-what-can-i-do-to-use-the-services-safely.md)
- [How do I terminate the services?](http://help.safello.com/en/articles/166873-how-do-i-terminate-the-services.md)
- [Where should I turn if I have a complaint?](http://help.safello.com/en/articles/166874-where-should-i-turn-if-i-have-a-complaint.md)
- [Does Safello accept physical coins?](http://help.safello.com/en/articles/166875-does-safello-accept-physical-coins.md)
- [How do I delete a saved wallet address?](http://help.safello.com/en/articles/166876-how-do-i-delete-a-saved-wallet-address.md)
- [Which platforms and services are not supported by Safello?](http://help.safello.com/en/articles/166877-which-platforms-and-services-are-not-supported-by-safello.md)
- [How do I send a specific amount?](http://help.safello.com/en/articles/166879-how-do-i-send-a-specific-amount.md)
- [Politically Exposed Person \(PEP\) and Related Close Associate \(RCA\)](http://help.safello.com/en/articles/175692-politically-exposed-person-pep-and-related-close-associate-rca.md)
- [Important Information about Maker \(MKR\) – Trading Ends](http://help.safello.com/en/articles/406420-important-information-about-maker-mkr-trading-ends.md)
- [Trading of Polygon \(MATIC\) will be discontinued on Safello](http://help.safello.com/en/articles/443180-trading-of-polygon-matic-will-be-discontinued-on-safello.md)
- [Zero Transaction Fees — Campaign Terms & Conditions](http://help.safello.com/en/articles/676293-zero-transaction-fees-campaign-terms-conditions.md)

### Auto-Save

- [What is Auto-Save?](http://help.safello.com/en/articles/212262-what-is-auto-save.md)
- [How to set up Auto-Save](http://help.safello.com/en/articles/212267-how-to-set-up-auto-save.md)
- [How to cancel Auto-Save](http://help.safello.com/en/articles/212275-how-to-cancel-auto-save.md)
- [What happens if an Auto-Save payment fails](http://help.safello.com/en/articles/212277-what-happens-if-an-auto-save-payment-fails.md)
- [How do I view upcoming Auto-Save payments?](http://help.safello.com/en/articles/212278-how-do-i-view-upcoming-auto-save-payments.md)
- [Fees associated with Auto-Save](http://help.safello.com/en/articles/212279-fees-associated-with-auto-save.md)

### Order Book Trading 

- [What is Order Book Trading?](http://help.safello.com/en/articles/307341-what-is-order-book-trading.md)
- [Order Types](http://help.safello.com/en/articles/307355-order-types.md)
- [What’s the difference between buy/sell and bid/ask?](http://help.safello.com/en/articles/307887-what-s-the-difference-between-buy-sell-and-bid-ask.md)
- [What is order depth and how do I read it?](http://help.safello.com/en/articles/307890-what-is-order-depth-and-how-do-i-read-it.md)

### Proof of Funds & Proof of Crypto

- [What is Proof of Funds & Proof of Crypto?](http://help.safello.com/en/articles/167603-what-is-proof-of-funds-proof-of-crypto.md)
- [Why am I asked about the source of my funds and/or cryptocurrency?](http://help.safello.com/en/articles/167604-why-am-i-asked-about-the-source-of-my-funds-and-or-cryptocurrency.md)

### Capital insurance

- [How do I buy crypto through Capital insurance?](http://help.safello.com/en/articles/166791-how-do-i-buy-crypto-through-capital-insurance.md)

### Safello Business

- [Which types of companies can register with you?](http://help.safello.com/en/articles/166880-which-types-of-companies-can-register-with-you.md)
- [I want to sign up with a sole proprietorship \(Enskild firma\)](http://help.safello.com/en/articles/280322-i-want-to-sign-up-with-a-sole-proprietorship-enskild-firma.md): Sole proprietorship & Safello Business

### Tax Related Questions

- [How do I use Divly?](http://help.safello.com/en/articles/166794-how-do-i-use-divly.md)
- [Do I have to pay taxes if I have been buying and selling cryptocurrencies?](http://help.safello.com/en/articles/166793-do-i-have-to-pay-taxes-if-i-have-been-buying-and-selling-cryptocurrencies.md)

### Fraud prevention FAQ and examples

- [I just got scammed, what should I do?](http://help.safello.com/en/articles/167634-i-just-got-scammed-what-should-i-do.md)
- [What is Safello doing to prevent fraud?](http://help.safello.com/en/articles/167635-what-is-safello-doing-to-prevent-fraud.md)
- [Do you have any tips to spot a fraud?](http://help.safello.com/en/articles/167636-do-you-have-any-tips-to-spot-a-fraud.md)
- [Is Safello working with the authorities?](http://help.safello.com/en/articles/167637-is-safello-working-with-the-authorities.md)
- [How do I stay safe online?](http://help.safello.com/en/articles/167638-how-do-i-stay-safe-online.md)
- [Finansinspektionen's warning list](http://help.safello.com/en/articles/167639-finansinspektionen-s-warning-list.md)
- [Someone told me that they have a partnership with Safello or are working for Safello. Can I believe them?](http://help.safello.com/en/articles/167640-someone-told-me-that-they-have-a-partnership-with-safello-or-are-working-for-safello-can-i-believe-them.md)
- [If you have been a victim of a fraud that is not listed at Safello](http://help.safello.com/en/articles/167641-if-you-have-been-a-victim-of-a-fraud-that-is-not-listed-at-safello.md)

### Contact

- [What should I do if I have questions?](http://help.safello.com/en/articles/166799-what-should-i-do-if-i-have-questions.md)

### Travel Rule

- [Travel Rule - FAQ](http://help.safello.com/en/articles/249750-travel-rule-faq.md)
- [Depositing crypto to my Safello wallet, does the deposit need to be verified?](http://help.safello.com/en/articles/284005-depositing-crypto-to-my-safello-wallet-does-the-deposit-need-to-be-verified.md)
- [I want to withdraw crypto to a wallet address and need to provide more information?](http://help.safello.com/en/articles/249768-i-want-to-withdraw-crypto-to-a-wallet-address-and-need-to-provide-more-information.md)

## Svenska

### Kom igång och registrering 

- [Hur kommer jag igång med Safello?](http://help.safello.com/sv/articles/205452-hur-kommer-jag-igang-med-safello.md)

### Vanliga frågor

- [Vad har Safello för avgifter?](http://help.safello.com/sv/articles/166728-vad-har-safello-for-avgifter.md)
- [Kryptotillgångar och funktionalitet](http://help.safello.com/sv/articles/166743-kryptotillgangar-och-funktionalitet.md)
- [Hur gör jag ett uttag från min Safello wallet?](http://help.safello.com/sv/articles/166765-hur-gor-jag-ett-uttag-fran-min-safello-wallet.md)
- [Jag har genomfört en säljorder, när finns beloppet på mitt bankkonto?](http://help.safello.com/sv/articles/167741-jag-har-genomfort-en-saljorder-nar-finns-beloppet-pa-mitt-bankkonto.md)
- [Hur lång tid tar det att genomföra min transaktion?](http://help.safello.com/sv/articles/166768-hur-lang-tid-tar-det-att-genomfora-min-transaktion.md)
- [Vart ska jag vända mig om jag har frågor?](http://help.safello.com/sv/articles/166761-vart-ska-jag-vanda-mig-om-jag-har-fragor.md)
- [Säkert Läge](http://help.safello.com/sv/articles/166766-sakert-lage.md)
- [Varför är min order/transaktion på manuell granskning?](http://help.safello.com/sv/articles/166770-varfor-ar-min-order-transaktion-pa-manuell-granskning.md)
- [Finns det en gräns för hur mycket jag kan ta ut från min Safello wallet?](http://help.safello.com/sv/articles/166773-finns-det-en-grans-for-hur-mycket-jag-kan-ta-ut-fran-min-safello-wallet.md)
- [Min bank tillåter inte handel med krypto?](http://help.safello.com/sv/articles/166781-min-bank-tillater-inte-handel-med-krypto.md)
- [Varför är mitt konto fryst?](http://help.safello.com/sv/articles/166760-varfor-ar-mitt-konto-fryst.md)

### Safello Wallet

- [Varför är min order/transaktion på manuell granskning?](http://help.safello.com/sv/articles/166805-varfor-ar-min-order-transaktion-pa-manuell-granskning.md)
- [Manuell granskning - Återbetalning](http://help.safello.com/sv/articles/166807-manuell-granskning-aterbetalning.md)
- [Kan jag avbryta min köp eller säljorder?](http://help.safello.com/sv/articles/166808-kan-jag-avbryta-min-kop-eller-saljorder.md)
- [Hur förvaras mina kryptovalutor hos Safello?](http://help.safello.com/sv/articles/166809-hur-forvaras-mina-kryptovalutor-hos-safello.md)
- [Hur kan jag ladda ned mitt kvitto?](http://help.safello.com/sv/articles/166812-hur-kan-jag-ladda-ned-mitt-kvitto.md)
- [Vilken växelkurs får jag?](http://help.safello.com/sv/articles/166813-vilken-vaxelkurs-far-jag.md)

### Övriga frågor

- [Vilka kryptovalutor stöds av tjänsterna?](http://help.safello.com/sv/articles/166864-vilka-kryptovalutor-stods-av-tjansterna.md)
- [Vem får använda tjänsterna?](http://help.safello.com/sv/articles/166866-vem-far-anvanda-tjansterna.md)
- [Äger Safello några andra websidor eller plattformar?](http://help.safello.com/sv/articles/166867-ager-safello-nagra-andra-websidor-eller-plattformar.md)
- [Jag minns inte vilken plånbok jag använt mig av - Vad gör jag nu?](http://help.safello.com/sv/articles/166868-jag-minns-inte-vilken-planbok-jag-anvant-mig-av-vad-gor-jag-nu.md)
- [Kan jag byta mailadress?](http://help.safello.com/sv/articles/166869-kan-jag-byta-mailadress.md)
- [Vilka risker finns det med kryptovalutor?](http://help.safello.com/sv/articles/166870-vilka-risker-finns-det-med-kryptovalutor.md)
- [Vad kan jag göra själv för att använda tjänsterna på ett säkert sätt?](http://help.safello.com/sv/articles/166871-vad-kan-jag-gora-sjalv-for-att-anvanda-tjansterna-pa-ett-sakert-satt.md)
- [Hur säger jag upp tjänsterna?](http://help.safello.com/sv/articles/166873-hur-sager-jag-upp-tjansterna.md)
- [Vart ska jag vända mig om jag har klagomål?](http://help.safello.com/sv/articles/166874-vart-ska-jag-vanda-mig-om-jag-har-klagomal.md)
- [Accepterar Safello fysiska bitcoin?](http://help.safello.com/sv/articles/166875-accepterar-safello-fysiska-bitcoin.md)
- [Hur tar jag bort en sparad plånboksadress?](http://help.safello.com/sv/articles/166876-hur-tar-jag-bort-en-sparad-planboksadress.md)
- [Vilka plattformar och tjänster stöds inte av Safello?](http://help.safello.com/sv/articles/166877-vilka-plattformar-och-tjanster-stods-inte-av-safello.md)
- [Hur skickar jag en specifik summa?](http://help.safello.com/sv/articles/166879-hur-skickar-jag-en-specifik-summa.md)
- [Politically Exposed Person \(PEP\) and Related Close Associate \(RCA\)](http://help.safello.com/sv/articles/175692-politically-exposed-person-pep-and-related-close-associate-rca.md)
- [Viktig information om Maker \(MKR\) - Handel avslutas](http://help.safello.com/sv/articles/406420-viktig-information-om-maker-mkr-handel-avslutas.md)
- [Handel med Polygon \(MATIC\) upphör på Safello](http://help.safello.com/sv/articles/443180-handel-med-polygon-matic-upphor-pa-safello.md)
- [Noll transaktionsavgifter — Kampanjvillkor](http://help.safello.com/sv/articles/676293-noll-transaktionsavgifter-kampanjvillkor.md)

### Månadsspara

- [Vad är månadsspara?](http://help.safello.com/sv/articles/212262-vad-ar-manadsspara.md)
- [Starta och kom igång med ditt månadssparande](http://help.safello.com/sv/articles/212267-starta-och-kom-igang-med-ditt-manadssparande.md)
- [Avsluta ett månadssparande](http://help.safello.com/sv/articles/212275-avsluta-ett-manadssparande.md)
- [Vad händer om en betalning för ett månadssparande avvisas?](http://help.safello.com/sv/articles/212277-vad-hander-om-en-betalning-for-ett-manadssparande-avvisas.md)
- [Vart ser jag kommande betalningar för månadsspara?](http://help.safello.com/sv/articles/212278-vart-ser-jag-kommande-betalningar-for-manadsspara.md)
- [Avgifter kopplade till månadsspara](http://help.safello.com/sv/articles/212279-avgifter-kopplade-till-manadsspara.md)

### Orderbokshandel

- [Vad är orderbokshandel?](http://help.safello.com/sv/articles/307341-vad-ar-orderbokshandel.md)
- [Ordertyper](http://help.safello.com/sv/articles/307355-ordertyper.md)
- [Vad är skillnaden mellan köp/sälj och bid/ask?](http://help.safello.com/sv/articles/307887-vad-ar-skillnaden-mellan-kop-salj-och-bid-ask.md)
- [Vad är orderdjup och hur tolkar jag det?](http://help.safello.com/sv/articles/307890-vad-ar-orderdjup-och-hur-tolkar-jag-det.md)

### Proof of Funds & Proof of Crypto

- [Vad är Proof of Funds & Proof of Crypto?](http://help.safello.com/sv/articles/167603-vad-ar-proof-of-funds-proof-of-crypto.md)
- [Varför frågar ni om ursprunget för mina medel?](http://help.safello.com/sv/articles/167604-varfor-fragar-ni-om-ursprunget-for-mina-medel.md)

### Kapitalförsäkring

- [Hur kan jag handla kryptovalutor genom kapitalförsäkring?](http://help.safello.com/sv/articles/166791-hur-kan-jag-handla-kryptovalutor-genom-kapitalforsakring.md)

### Safello Business 

- [Vilka typer av företag kan registrera sig hos er?](http://help.safello.com/sv/articles/166880-vilka-typer-av-foretag-kan-registrera-sig-hos-er.md)
- [Jag vill registrera min enskilda firma](http://help.safello.com/sv/articles/280322-jag-vill-registrera-min-enskilda-firma.md): Enskild firma & Safello Business

### Skatterelaterade frågor

- [Hur använder jag Divly?](http://help.safello.com/sv/articles/166794-hur-anvander-jag-divly.md)
- [Behöver jag betala skatt om jag köpt och sålt kryptovalutor?](http://help.safello.com/sv/articles/166793-behover-jag-betala-skatt-om-jag-kopt-och-salt-kryptovalutor.md)

### Bedrägeribekämpning - vanliga frågor och exempel

- [Jag har blivit bedragen, vad kan jag göra?](http://help.safello.com/sv/articles/167634-jag-har-blivit-bedragen-vad-kan-jag-gora.md)
- [Vad gör Safello för att förhindra bedrägeri?](http://help.safello.com/sv/articles/167635-vad-gor-safello-for-att-forhindra-bedrageri.md)
- [Har ni några tips för att upptäcka ett bedrägeri?](http://help.safello.com/sv/articles/167636-har-ni-nagra-tips-for-att-upptacka-ett-bedrageri.md)
- [Samarbetar Safello med myndigheter?](http://help.safello.com/sv/articles/167637-samarbetar-safello-med-myndigheter.md)
- [Hur håller jag mig säker på nätet?](http://help.safello.com/sv/articles/167638-hur-haller-jag-mig-saker-pa-natet.md): Länksamling med säkerhetsinformation från betrodda externa källor
- [Finansinpektionens varningslista](http://help.safello.com/sv/articles/167639-finansinpektionens-varningslista.md)
- [Någon kontaktade mig och säger sig ha ett partnerskap med Safello eller arbetar för Safello. Stämmer det?](http://help.safello.com/sv/articles/167640-nagon-kontaktade-mig-och-sager-sig-ha-ett-partnerskap-med-safello-eller-arbetar-for-safello-stammer-det.md)
- [Om du har blivit offer för ett bedrägeri som inte listas på Safello](http://help.safello.com/sv/articles/167641-om-du-har-blivit-offer-for-ett-bedrageri-som-inte-listas-pa-safello.md)

### Kontakt

- [Vart ska jag vända mig om jag har frågor?](http://help.safello.com/sv/articles/166799-vart-ska-jag-vanda-mig-om-jag-har-fragor.md)

### Travel Rule 

- [Travel Rule - frågor och svar](http://help.safello.com/sv/articles/249750-travel-rule-fragor-och-svar.md)
- [Insättning av krypto till min Safello plånbok, insättningen behöver verifieras?](http://help.safello.com/sv/articles/284005-insattning-av-krypto-till-min-safello-planbok-insattningen-behover-verifieras.md)
- [Jag vill genomföra ett uttag till en plånboksadress och behöver ange mer information?](http://help.safello.com/sv/articles/249768-jag-vill-genomfora-ett-uttag-till-en-planboksadress-och-behover-ange-mer-information.md)