Safello strives to process and execute your transactions as quickly as possible, if your buy or sell order has been exchanged and executed, unfortunately, it is not possible to cancel or revoke the order or transaction. Buy orders paid through Swish are usually executed and exchanged immediately and cannot be cancelled thereafter.

If you have created a buy order and paid via Klarna/Bankgiro, Bankgiro or another bank transfer, there is the possibility that you can cancel the order before the payment has reached Safello. Contact support as soon as possible with the order number and request to cancel the order. Until we have received your bank giro payment, you can see the status of the order as pending.

If you executed a buy order that you regret, you can register a sell order yourself and exchange your cryptocurrency back to SEK, if you executed a sell order that you regret, you can execute a new buy order.

Should there be any type of technical error or malfunction or if your order or transaction is stopped or cancelled for any other reason, Safello's customer service will contact you and the order may be refunded to your bank account or cryptocurrency wallet. With regard to purchase orders, we may need information as a basis that proves that the bank account to which you want to receive the money belongs to you.

In addition to technical errors or operational disruptions, an order may be flagged and stopped for manual review in accordance with our mandatory regulatory compliance processes. You can read more about this here.

Did this answer your question?