Your first point of contact for questions or complaints regarding the services is Safello’s customer support, we offer dedicated customer support in Swedish and English, all weekdays between 09:00 and 21:00 GMT+1. If you have a question about your account or a transaction, we recommend you log in and use Safello Messenger for the fastest support.
We believe that disagreements shall be solved by dialogue in a peaceful way. Customers are therefore encouraged to contact Safello at email@example.com before initiating legal proceedings and we will do our best to solve the matter.
If you use our Services in your capacity as a consumer you can contact the National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden). You can read more about Swedish consumer protection at https://hallakonsument.se.