Your first point of contact for questions or complaints regarding the services is Safello’s customer support, we offer dedicated customer support in Swedish and English, all weekdays between 09:00 and 21:00 GMT+1. If you have a question about your account or a transaction, we recommend you log in and use Safello Messenger for the fastest support.

If you don't have an account with us or prefer to send an email, please contact us at support@safello.com. For our premium and business customers, please email premium@safello.com.

We believe that disagreements shall be solved by dialogue in a peaceful way. Customers are therefore encouraged to contact Safello before initiating legal proceedings and we will do our best to solve the matter.

If you use our Services in your capacity as a consumer you can contact the National Board for Consumer Disputes (Sw. Allmänna Reklamationsnämnden). You can read more about Swedish consumer protection at https://hallakonsument.se.

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