The reason we might ask you to provide information about the source of your funds, wealth or cryptocurrency is to fulfill our legal obligations in relation to anti-money laundering. Please ensure that you answer any such questions to the fullest extent, otherwise your account might be terminated and the transactions refused.

If we request “proof of crypto”, you need to have a valid proof of the origin of your cryptocurrencies evidencing where you acquired such, for example, a receipt or confirmation of purchase. This only applies in relation to cryptocurrencies that have not been bought from Safello.

Please contact our support here if you have further questions regarding which documentation we may approve in this respect.