When you initiate a transaction there will be an indicated exchange rate, this exchange rate reflects the best real-time exchange rate available for Safello and therefore only serves as an estimated exchange rate for the transaction. The final exchange rate at which your transaction is actually carried out is not determined until the exchange occurs, and may therefore be higher or lower than the indicated exchange rate when the transaction was initiated (and consequently have a positive as well as a negative impact on the price).
The exchange rate at which your transaction is actually carried out is set out on your receipt of the transaction. Due to the high price volatility of cryptocurrencies in combination with the time it takes to process and execute a transaction, there’s always a risk that the actual exchange rate significantly deviates from the estimated exchange rate.
As Safello can’t guarantee the exchange rate, customers bear the risk that the exchange rate is significantly higher or lower than indicated when initiating the transaction and there is no possibility to reverse or refund orders due to such deviations.