If you know that you previously received Bitcoin for your own wallet but forgot which wallet you used, there are some steps you can take to try to find it again.

  • Search through your email to see if you find any trace in the form of an activation confirmation or similar from a wallet provider you used.

  • In the link below, you can scroll down and see if you recognize any of the wallet providers mentioned. https://en.bitcoin.se/wallets

  • Search through old documents on your computer to see if you may have written down the backup key needed to recreate your wallet. It can also be a good idea to look through old documents and papers that you have in your home for this.

Unfortunately, Safello cannot help you access your external wallet if you have forgotten your login details as we are not responsible for your personal wallet.

Did this answer your question?