Some of the buy and sell orders that are placed need to be manually reviewed before Safello can proceed with the orders. In these cases, we need to come in contact with the customer that has placed the order.
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If we are unable to come in contact with you or for some other reason the order needs to be refunded and if the order was paid with Direct, Klarna/Bankgiro or Bankgiro we need to see a bank statement that shows the transaction was made from your account.

The following information also needs to be visible in the bank statement before a refund can be made: