In most cases, Safello is able to get to your order immediately and carry out the transaction at the exchange rate applicable at the time we received your cryptocurrencies. In very rare cases, however, it may happen that even though there are no legal reasons for the transaction not to be carried out instantly, Safello is not able to do so, despite our best efforts, due to extraordinary trade volumes or similar circumstances. This may lead to a change in the exchange rate. If this situation happens, Safello never carries out these orders without informing the customer first. We will, in this case, offer you the option to, instead of carrying out the order, refund the transaction so that you do not suffer any direct loss.

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