There are different possible reasons for the freezing of your Safello account.
If your account has been frozen, it may be for some of the following reasons:
- You have sent bitcoin to a darknet address or you are trying to send bitcoin to a darknet market.
- You have been paying for illegal IPTV services or you have used Safello’s platform for a direct payment.
These activities are a breach of Safello’s Terms of Service.
There are other possible reasons for why your account has been frozen. We cannot disclose the exact reasons why your account has been frozen.
If you believe that your account has been frozen by mistake, please contact Safello support.