Here’s the translation to English:
If you wish to make a withdrawal and send cryptocurrency from your Safello wallet, you can follow the steps below:
Via Safello’s app:
Log in to Safello's app
Select "Wallet"
Choose "Send"
Select the cryptocurrency you wish to withdraw
Enter the amount you wish to withdraw
Select or add a recipient and paste the address where you want to send your cryptocurrency
You will also need to provide additional information to specify the type of wallet you would like to withdraw to and who the address belongs to.
Via website:
Log in to your account at https://app.safello.com
Press ''Buy''
Choose option ''Send''
Choose which cryptocurrency you want to send
Enter the amount you want to send
Add or choose a recipient address
You will also need to provide additional information to specify the type of wallet you would like to withdraw to and who the address belongs to.
For more info: "Travel Rule - FAQ" and "I want to withdraw crypto to a wallet address and need to provide more information?"
Withdrawal fee
A withdrawal fee (per transaction) will be added when you send cryptocurrency from Safello to an external wallet or exchange. The minimum fees are listed here. The cost is presented to you before processing the transaction and it will be deducted automatically from the amount.
Once you've finalized the withdrawal the request will come through to us and your crypto will be sent to the wallet you used for the withdrawal. It usually takes up to 30 minutes before Safello sends your crypto. Once we have sent your crypto it can take anywhere from a few minutes to hours before you see them in your wallet, depending on the current congestion on the blockchain.
You can usually see the transaction once it has been confirmed in 2 blocks. Most modern wallets will have a feature that allows you to follow the transaction in real time.