We would like to remind our valued customers of the importance of using only your own payment card/bank account when executing buy orders on our platform.
Important! If you as a customer use the card payment method, the cardholder name from which the payment is issued must match the name of the Safello account.
Please ensure that you have filled in your complete first and last name and entered it correctly, i.e. no initials/nicknames or aliases.
If you have any questions or concerns regarding this, you are most welcome to contact our support.