At Safello, there are certain limits on how much cryptocurrency you can buy before we may need to request additional information and/or documentation to evaluate whether your buy limit can be increased.

You can easily keep track of your remaining buy capacity by logging into our app or website. Under the "Account" tab, you will find information about your current buy limit.

If you wish to increase your buy limit, we kindly ask you to ensure that the information you have provided in your KYC form under the "Account" and "KYC" tabs is up to date. After that, you can contact our support team via the "Support" tab when logged in, or email us at support@safello.com. We can then manually review your case to determine if we are able to raise your buy limit further.

In the "Proof of Funds" collection, you will find more information about the type of documentation we may request regarding the source of your funds.

Please note that as a new customer, you have a withdrawal limit of 6,000 SEK for transactions to external addresses during your first week as a customer, starting from when you complete your first buy order with us. You can read more about this limit here.