Unfortunately, we have noticed that some of our users have reported to us that their bank has denied the purchase of cryptocurrencies.

We apologize if you as a customer are experiencing these types of issues and the challenges related to this, we recommend that you contact your bank to get further information and dialogue as to why this is happening.

The majority of the cases reported to Safello have been linked to Länsförsäkringar Bank, here you will also find information from their website https://www.lansforsakringar.se/stockholm/privat/fragor-och-svar/?query=kryptovaluta
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If you have questions or concerns, we recommend that you first contact your bank and if you have questions for us at Safello, you are most welcome to contact our support via the link below.